Category Archives: Dynamic

Paper Accepted: “Building Trust in Home Services – Stochastic Team-Orienteering with Consistency Constraints”

The paper “Building Trust in Home Services – Stochastic Team-Orienteering with Consistency Constraints” with Yongjia Song, Marlin Ulmer, and Stein Wallace has been accepted at¬†Transportation Science. The paper¬†considers service applications where drivers serve subscription customers at their homes on a regular basis and at known times. To build trust with customers, the company requires that subscription customers are consistently served by the same driver. In addition to subscription customers, on-demand customers request delivery on a daily basis. For the company, the challenge is to consistently serve the subscription customers while simultaneously maximizing the daily profit from the on-demand customers. We model the problem as two-stage stochastic decision problem. The first stage determines the assignment of drivers to subscription customers. The second stage is a team-orienteering problem with time windows and mandatory visits by fixed drivers.

You can access the paper at https://www.dropbox.com/s/qv9tzhnxuh8400z/2019_consistency_R2.pdf?dl=0.