The paper “Building Trust in Home Services – Stochastic Team-Orienteering with Consistency Constraints” with Yongjia Song, Marlin Ulmer, and Stein Wallace has been accepted at Transportation Science. The paper considers service applications where drivers serve subscription customers at their homes on a regular basis and at known times. To build trust with customers, the company requires that subscription customers are consistently served by the same driver. In addition to subscription customers, on-demand customers request delivery on a daily basis. For the company, the challenge is to consistently serve the subscription customers while simultaneously maximizing the daily profit from the on-demand customers. We model the problem as two-stage stochastic decision problem. The first stage determines the assignment of drivers to subscription customers. The second stage is a team-orienteering problem with time windows and mandatory visits by fixed drivers.

You can access the paper at https://www.dropbox.com/s/qv9tzhnxuh8400z/2019_consistency_R2.pdf?dl=0.